Contact Information

We're here to help. Whether you have a question about your order, our products, returns, or anything else, our support team responds to every message.

Customer Support

Email: hello@diamonddreamjewels.com
Phone: 7446381137
Support Hours: Monday – Friday, 9:00am – 6:00pm (UK Time)

We aim to respond to all emails within 1 business day. During busy periods (including sales events and holidays), responses may take up to 2 business days.

Order Enquiries

For questions about an existing order, please include your order number (found in your confirmation email) so we can assist you as quickly as possible.

• Track your order: A tracking link is included in your shipping confirmation email.
• Change or cancel an order: Contact us as soon as possible. We can amend or cancel orders any time before dispatch.
• Returns & Refunds: Please see our Refund & Return Policy or email us to begin the return process.

Business Details

Company Name: Diamond Dream Jewels LTD
Company Number: 16131885
Registered Office: 128 PARKFIELD ROAD NORTH, M40 3RQ

Postal Correspondence

Written correspondence can be sent to our registered office address above.

Please note: This address is for correspondence only. Returns must be sent to the return address provided by our support team after your return request has been approved.