Privacy policy

Last updated: 12 July, 2026

Diamond Dream Jewels is operated by Diamond Dream Jewels LTD, a company registered in England and Wales (Company Number: 16131885), with its registered office at 128 PARKFIELD ROAD NORTH, MANCHESTER, UNITED KINGDOM, M40 3RQ ("we", "us", "our").

We are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect when you visit diamonddreamjewels.com, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Information you provide to us

  • Name, billing address, and delivery address
  • Email address and phone number
  • Order details and purchase history
  • Communications you send to us (for example, customer support enquiries)

Information collected automatically

  • Device and browser information (IP address, browser type, time zone)
  • Site usage data (pages viewed, products browsed, referral source) collected through cookies and similar technologies

Payment Information: We do not store or process your full card details. Payments are handled securely by our PCI DSS-compliant payment providers. Card information is transmitted directly to the payment processor and never reaches our servers.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders, including order and delivery notifications
  • Take payment and process refunds
  • Respond to your enquiries and provide customer support
  • Screen orders for potential fraud or security risks
  • Send marketing communications only where you have opted in (you may unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Comply with legal and regulatory obligations

Legal basis for processing: Contract performance, legitimate interests, consent (for marketing), and legal obligations.

3. Sharing Your Information

We only share your information with trusted third parties that help us operate our business, including:

  • Shopify Inc. (our ecommerce platform)
  • Secure payment processors
  • Shipping and fulfilment partners
  • Email service providers
  • Professional advisers and authorities where legally required

We never sell, rent, or trade your personal information for third-party marketing purposes.

Where information is transferred outside the UK, appropriate safeguards such as UK-approved Standard Contractual Clauses or adequacy regulations are used.

4. Cookies

We use cookies to keep your basket working, remember your preferences, and understand how visitors use our website. You may control or disable cookies through your browser settings. Disabling essential cookies may affect certain website functions, including checkout.

5. Data Retention

  • Order and transaction records: 6 years
  • Customer support correspondence: 2 years after resolution
  • Marketing records: Until you unsubscribe or withdraw consent

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your data (where legally permitted)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing at any time

To exercise your rights, email hello@diamonddreamjewels.com. We aim to respond within one business day.

You also have the right to submit a complaint to the Information Commissioner's Office (ICO).

7. Security

We protect your information using industry-standard technical and organisational measures, including SSL/TLS encryption, secure access controls, and PCI DSS-compliant payment processing.

8. Children

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated revision date.

10. Contact Us

Diamond Dream Jewels LTD
Registered Office: 128 PARKFIELD ROAD NORTH, MANCHESTER, UNITED KINGDOM, M40 3RQ
Company Number: 16131885
Email: hello@diamonddreamjewels.com
Phone: 7446381137