Shipping policy
Last updated: 12 July, 2026
This Shipping Policy explains how Diamond Dream Jewels, operated by Diamond Dream Jewels LTD, processes and delivers orders.
1. Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).
During launch promotions or busy periods (such as Black Friday or Christmas), processing may take up to 5 business days. If this happens, we will notify you by email.
You will receive:
- An Order Confirmation Email immediately after placing your order.
- A Shipping Confirmation Email containing your tracking number once your order has been dispatched.
2. Delivery Times & Shipping Rates
All orders are shipped using a tracked delivery service.
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| United Kingdom | 4–5 Business Days | £4.99 |
| United States | 3–4 Business Days | $4.99 |
| Canada | 5–6 Business Days | $6.99 |
| Australia | 6–7 Business Days | $6.99 |
| New Zealand | 6–7 Business Days | $6.99 |
| Germany | 8–9 Business Days | €4.99 |
Delivery estimates are provided by our shipping partners and are not guaranteed. Delays may occasionally occur due to customs clearance, weather conditions, or carrier disruptions.
3. Tracking Your Order
Every order includes a tracking number which is sent by email once your order has been dispatched.
If your tracking has not updated within 5 business days of dispatch, please contact us at hello@diamonddreamjewels.com and we will investigate with the carrier.
4. Customs, Duties & Taxes
Orders shipped outside the United Kingdom may be subject to import duties, customs charges, or local taxes imposed by your destination country.
These charges are the responsibility of the customer unless stated otherwise during checkout.
Customs processing may also increase delivery times.
5. Incorrect Delivery Address
Please ensure your delivery address is correct before completing your purchase.
Once an order has been dispatched, we are unable to change the shipping address.
If a parcel is returned because an incorrect or incomplete address was provided, we can either:
- Reship the order (additional shipping charges will apply), or
- Issue a refund for the item price excluding the original shipping cost.
6. Lost or Undelivered Parcels
If tracking shows no movement for:
- 10 business days (United Kingdom)
- 20 business days (International Orders)
Please contact us and we will open an investigation with the shipping carrier.
If the parcel is confirmed lost, you may choose either:
- A free replacement, or
- A full refund.
If tracking shows your parcel as delivered but you have not received it, please contact us within 7 days. We will work with you and the carrier to resolve the issue.
7. Order Cancellations & Changes
Orders may be amended or cancelled before dispatch.
Please email hello@diamonddreamjewels.com as soon as possible with your order number.
Once an order has been dispatched, it falls under our Refund & Return Policy.
8. Contact Us
Diamond Dream Jewels LTD
Registered Office: 128 PARKFIELD ROAD NORTH, M40 3RQ
Email: hello@diamonddreamjewels.com
Phone: 7446381137
Support Hours: Monday–Friday, 9:00am–6:00pm (UK Time)